Q:  I don’t have a truck so how do I transport the pinball?

Local delivery and setup within 50 miles of the Dallas/Ft. Worth metroplex is $100.  This includes a ground level delivery and setup in your home or business.  We will then go through the operation of the machine and answer any questions you might have.  We will deliver up stairs but there is an extra charge to cover the extra labor, time and expenses.

Q: Can you ship my game to me?

Shipping is not a problem.  We are very experienced in packaging games for shipment.  Our preferred method of shipment is via North American Van Lines, they are considered the ‘white glove’ movers in the industry. The average shipping cost with insurance when using North American Van Lines is about $380+/- to your door.  But, we will also work with your freight shipper to get the deal done.  Find more answers about shipping on our Delivery & Shipping page.

Q:  How do I get service if I need it?

We’ll get you taken care of.  Not everyone wants to work on a pinball machine and we service what we sell.  Whether it is onsite or in our shop we can keep it running.

Q:  My pinball is not working right & I didn’t get it from you.
Will you service it?

We do accept service work in house on solid state games.  We do not work on EM (electro-mechanical) pinballs but can refer you to a great EM tech.  From a simple problem to a complete tear down and shop out, if you can bring the machine to us we can get it going.

Q: Why the name Elevation Games?

My main profession is in the elevator trade, it is where I got my background in electronics and is ultimately the reason I can play with pinball machines so I figured why not give the trade a little credit.

Q:  Do you offer a warranty?

Yes, if you are local, a 30 day onsite warranty is offered on all electronic circuit boards.  We will not warrant plastics, switches, toys, coils, or mechanics.  Everything will be working when the game is shipped.  These machines are sometimes 30 years old and 30 years of a little silver ball bouncing around can sometimes break stuff.  We do on occasion have EM pins for sale.  Because of the nature of an EM pinball we do not offer a warranty on EM's.

Q:  I don't really know what I want.  Which should I get?

Some of the best advice I can give is to find games in the wild and play them, it will help you to identify your likes and dislikes.  Try the pinball locater to find a game close to you.  If you are new to pinball and have no idea what you are looking for give us a call and let's just talk pinball and try to narrow it down to what will work for you.

Q: What is the best pinball ever made?

This question is asked nearly every day and there really is no one answer to it.  The answer is totally subjective to your own taste.  My favorite game (at the moment) will not be someone else's favorite.  Some players gravitate to flow and speed, while others want to have a shot oriented games.  It just boils down to the individual player.